FEATURES:

Unlimited, 24/7 Access

Direct, Private Chat

Email Support

800 Phone Support

Direct Call Me Support

Searchable

Knowledge Base

Real-Time Expert

Screen View

Transcript Recording

508 Conformant

Live support for
courses and job performance
relating to IT, Desktop
and business skills.

Simultaneous
Classroom Participation

High-Impact
Target Training

What is KeyStone Mentoring?
KeyStone Mentoring provides a web-based interactive learning and support environment for live exchange with subject matter experts and interactive learning tools. As a lifeline to expert guidance, individuals have access to certified experts 24 hours a day, seven days a week for anytime, anywhere on-demand support.

How does KeyStone Mentoring Work?
Accessible via hosted services, KeyStone Mentoring provides a direct link to subject matter experts through Live Chat and a number of convenient options listed in the features column to the left.

An Example in Action:

Lisa is having difficulty encrypting XML documents in Java in order to transmit to a remote server. She has several options: 1) interrupt a co-worker for help, 2) spend additional time trying to figure it out herself, or 3) click on the KeyStone Mentoring link for immediate access to a live, certified expert.

From there, Lisa can pose a question to a qualified expert. The expert replies with step-by-step instructions or a detailed description of features and concepts in order to strengthen Lisa’s competency in Java. Lisa gets the help she needs when she needs it, and is more prepared to apply her skills for better job performance.

What Role does Keystone Mentoring Play in Training and Job Performance
KeyStone Mentoring’s timely guidance and instruction helps individuals place newly gained skills and knowledge in the context of their jobs for better alignment with your organization’s needs.

It provides personal and immediate access to a trusted source whenever individuals need to: clarify key concepts, walk through a complex task, ask specific application questions, obtain guidance for certification study, recall learned skills, get assistance in applying course content, and more.

Why is KeyStone Mentoring Important to my Training Initiative
Learning is inherently a social activity and most of us by nature need human interaction and hands-on activities to make it stick. It is the catalyst that transforms what we learn into real world application and problem solving.

KeyStone Mentoring can have a positive impact on your training initiative by:

• Extending your company’s investment in courseware and enhancing its impact on student retention and performance.
• Upholding course content and integrity as a lifeline to expert guidance and instruction.
• Helping your company realize training and performance objectives and program payoff.
• Helping turn employees into valued contributors to your business.

Tell Me About your Live Online Experts
KeyStone Mentoring’s certified subject matter experts, with their mastery and comprehensive knowledge of today’s leading products, technologies, and business processes, provide students with expert support that’s rich in both breadth and depth. As part of KeyStone Mentoring’s expert support team, instructors possess the following qualities:

• Extensive hands-on and real-world experience and application.
• Expertise in training, coaching and support delivery.
• Multiple top-tier certifications and instructor designations.

How can I See KeyStone Mentoring for Myself?
A 90-second flash demo provides a step-by-step example of LiveTutor experts in action.

The 2003 Thomson Job Impact Study...
reports significant increases in skill and performance levels among growing professionals taking online classes through a blended, interactive learning environment, which includes live, expert support.

Compared to students of e-learning classes alone, these students:

• Performed 30% more accurately.
• On the job, they were able to perform real-world tasks 41% faster, and
• with 159% more accuracy.

Student Impact
In a recent survey, the following changes were noted in students engaged in a mentoring program:

• 81% increased in self-confidence
• 60% improved their attitude toward learning
• 60% participated more frequently in class
• 57% improved in completing assigned tasks

Consider this...

Unlimited, 24/7 Access
Users logon anytime, for as long as needed.

Direct Expert Chat
Individuals have direct, on-demand access to live experts for personal attention and reinforcement.

Intuitive Interface
Detects individual PC settings and port access and immediately adjusts to Java or HTML.

Multiple Language Support
KeyStone Mentoring currently offers English as well as European and Canadian French language support.

508 Conformant
Provides easy accessibility to support services for those with disablilities, increasing individual and organizational availibility.

Enhanced Chat Dashboard
The new chat interface places KeyStone Mentoring's key features and resources at your fingertips for easy access to topics, knowledge archives, and save tools.

Searchable Knowledge Base
Makes the knowledge and insight of certified experts instantly available.

Simultaneous Application View
Provides you with an over-the-shoulder view of the expert's screen for live demonstration and step-by-step illustration.

Supplemental E-mail Support
For complex questions that require a longer, more detailed response, instructors can engage email to provide in-depth answer and content clarification.

High-Impact Target Training
Highly focused, mini training sessions underscore critical concepts and build performance in key areas.

Simultaneous Chat Participation
Customers can engage experts in multiple chatrooms simultaneously, for multi-tasking support.